1) 90-Day Results Guarantee

Results can vary significantly from person to person depending on several factors, including:

• Your starting point

• Your metabolism

• How frequently you use BODYSCULPT PRO

• How your body responds to vibration

We understand that it can be difficult to trust a product that may seem too good to be true. That’s why we’re proud to offer our 90-Day Results Guarantee.

If you see NO noticeable results after 90 days, we’ll refund 100% of your purchase price.

Requirements to qualify for the 90-Day Results Guarantee

To be eligible for a refund, all of the following requirements must be met:

1. Purchase from FIRM

You must have purchased your BODYSCULPT PRO directly from our official website: https://www.firm-usa.com/. Purchases made through unauthorized sellers or third-party resale websites are not eligible.

2. Register your guarantee

On the day you receive your order, send an email to getfirm.usa@gmail.com with your order number and the first and last name used to place your order.

Please use “90-Day Guarantee” as the subject line.

3. Use BODYSCULPT PRO for at least 70 days

You must use BODYSCULPT PRO for a minimum of 10 weeks (70 days) from the date of purchase, but no longer than 90 days.

4. Submit your claim within the 90-day period

If, after completing the required usage period, you are not satisfied with your results, email getfirm.usa@gmail.com with the subject line “90-Day Refund” and explain why you are not satisfied with your results.

5. Complete at least 12 sessions

You must complete a minimum of 12 sessions and take a photo of the area(s) you are treating before each session.

6. Provide your progress photos

If you do not see noticeable results, send all 12 photos to getfirm.usa@gmail.com, along with your order number. Our team will review your claim.

7. Submit your claim within 90 days

All 90-Day Results Guarantee claims MUST be submitted within 90 days of receiving your BODYSCULPT PRO.

8. Photos must be properly dated

All submitted photos MUST have valid dates and clearly show the treated area.

If your claim does not meet all of our requirements, it will not be approved. Incomplete, unclear, or illegible claims will not be eligible for a refund.

If your claim is approved

If your claim is approved by our Results Team, you will receive a refund of the purchase price paid at the time of your order once the BODYSCULPT PRO has been returned to our warehouse.

The most important factor in achieving results is simply using BODYSCULPT PRO consistently, as recommended, and for the recommended period of time.

Please make sure you have fully read and understood the detailed user guide before using the device. If BODYSCULPT PRO has not been used correctly and in accordance with the instructions, your refund request will not be approved.

Return shipping costs are the responsibility of the customer once your claim has been approved by our Results Team.

Once our team receives the returned device, your refund will be processed for the full purchase price of the product.

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2) 1-Year Warranty

In addition to our 90-Day Results Guarantee, FIRM offers a 1-Year Warranty covering technical defects or malfunctions of your BODYSCULPT PRO, excluding accidental damage.

Products purchased through third-party resale websites or unauthorized sellers are not eligible for this warranty.

If your BODYSCULPT PRO is defective and needs to be replaced, simply follow these steps:

1. Record a video of the issue

Take a clear video showing the malfunction or defect.

2. Contact our support team

Email getfirm.usa@gmail.com with a detailed explanation of the issue and attach your video.

3. Wait for approval

Once your warranty claim has been reviewed and approved, our team will provide you with the return instructions.

4. Return your device

Send your BODYSCULPT PRO back with all original contents of the box, as received.

Your replacement device will be shipped once we receive the defective product.

One replacement per purchase is permitted under this warranty.

Warranty period

You have 1 year from the date of purchase to submit a warranty claim.

Claims that do not meet these requirements will not be approved.

The return address will be provided by our team via email once your claim has been approved.

Return shipping costs are the responsibility of the customer and are not reimbursed by FIRM.

Depending on your location, the time required for your replacement device to arrive may vary.

We strongly recommend using a trackable shipping service or purchasing shipping insurance with delivery confirmation when returning your device.